Handover Quality Consulting

Symptoms

• Work arrives as a chat screenshot.
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• The receiving team re-asks the same five facts.
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• “Done” means different things on each side of the wall.
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Fix

1. Write a definition of done the receiver accepts.
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2. List the three artifacts that must travel with the work.
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3. Reject incomplete handovers for a trial period so the rule becomes real.
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Tone

This is not a blame exercise. It is a way to stop paying twice for the same information gathering.